Cassia in the News

2023 Pinnacle Customer Experience Award

2023 Pinnacle Customer Experience Award

Valley View Village is proud to announce that we have received the Pinnacle Customer Service award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Valley View Village for your outstanding work! This highlights what we are doing for Skilled Nursing, Independent Living, and Assisted Living in Des Moines, IA.

We were recognized Best In Class for the following categories:

Skilled Nursing:

  • Quality of Food
  • Activities
  • Safety and Security

Independent Living:

  • Variety of Food/ Menu Choices
  • Quality of Food

Assisted Living:

  • Overall Satisfaction
  • Personal Care
  • Dignity and Respect

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico.

About Us

Valley View Village is a Cassia community, with a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.