Cassia in the News

2024 Pinnacle Customer Experience Award seal

2024 Pinnacle Customer Experience Award

Valley View Village is proud to announce that we have received the Pinnacle Customer Service award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Valley View Village for your outstanding work! This highlights what we are doing for Assisted Living, Independent Living and Skilled Nursing in Des Moines, IA.

We were recognized Best In Class for the following categories:

Assisted Living:

  • Personal Care
  • Variety of Food/Menu Choices
  • Quality of Food
  • Dining Service
  • Communication
  • Activities
  • Individual Needs
  • Overall Customer Experience

Independent Living:

  • Quality of Food
  • Dining Service
  • Move-in Process

Skilled Nursing:

  • Quality of Food
  • Communication from Facility
  • Recommend to Others
  • Activities
  • Professional Therapy Services
  • Admission Process
  • Safety and Security

About Pinnacle Quality Insight:

Throughout 2023, Valley View Village residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Valley View Village in multiple categories.

About Us:

Valley View Village is a Cassia community, with a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.